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Facilities | Maintenance and Operations

Overview

Section Contents

91³Ô¹ÏÍø Maintenance and Operations, VUMO, provides facilities support for all construction, renovation and routine maintenance of all university spaces; custodial services oversee approximately 5.8 million square feet of academic, administrative, residential and recreational space; grounds cares for 330 acres of the 91³Ô¹ÏÍø Arboretum and turf care for the Frist Athletics Village; and innovative utilities for the university and 91³Ô¹ÏÍø Medical Center (VUMC).

Services

  • Building Automation
    • Maintain JCI and ALC building automation systems across campus Ìý
    • Write, program, and implement control strategies for different systems across campus Ìý
    • Aid maintenance zones in troubleshooting and service calls Ìý
    • Perform controls projects for Planning, Design, & Construction on an as needed basisÌý
    • Analyze fault detectionÌýin order toÌýimprove energy performance andÌýequipment reliabilityÌý

    Learn more about Building AutomationÌý

  • Carpentry
    • Repair and replacement of doors, windows, glass, screens, ceiling and floor tiles, and drywallÌý
    • Repair, constructing and assembling of furniture and custom cabinetsÌý
    • Mirror, white board and bulletin board installation and replacementÌý
    • General carpentry maintenance servicesÌý
    • Roof repairsÌý
    • Masonry work (outsourced)Ìý
    • Interior and exterior painting touch-up workÌý
    • Staining of doors, door frames, etc.Ìý

    Learn more about Maintenance & Energy ManagementÌý

  • Custodial

    Building Services is responsible for the daily cleaning of campus academic, administrative, and residential buildings. Building Services also provides cleaning services in support of special university events and floods. Administrative and academic buildings are cleaned during the first and second shifts Monday through Friday and the third shift Sunday through Thursday. Student housing and Greek housing is cleaned during the first shift, between 8 a.m. and 5 p.m., seven days a week.ÌýThe following services are provided by Building Services:Ìý

    Routine Services:

    Additional ServicesÌý

    • Trash removal beyond normal items and frequency, heavy or bulky materials, or excessive amounts.Ìý
    • Cleaning of appliances, upholstery, area rugs, and window treatments.Ìý
    • Carpet cleaning and stripping/re-finishing of hard floor surfaces beyond the typical once per year.Ìý
    • Events support/coverage.Ìý
    • Special cleaning of buildings beyond the standard coverage.Ìý

    Learn more about Campus ServicesÌý

  • Distributed Water
    • Maintain chilled water to all of campus Ìý
    • Perform annual preventative maintenance on chillers and cooling towers each winter Ìý
    • Chemical treatment performed by NashvilleÌýChemicalÌý

    Learn more about Maintenance & Energy ManagementÌý

  • Electrical
    • Maintaining campus electrical infrastructureÌý
    • RewiringÌý
    • Light bulb replacementÌý
    • VUMO staff replaces building light bulbs and fluorescent tubes at no charge. However, for any light fixtures replacement at requiring specialized equipment, the customer may incur charges. To have a light replaced, please fill out a Facilities Services Request or call SIS at 615-322-9675.Ìý
    • Wiring, maintenance and repair of life safety systemsÌý
    • Campus security lightingÌý

    Learn more about Maintenance & Energy ManagementÌý

  • Events Services Guide

    The purpose of this guide is to provide 91³Ô¹ÏÍø staff, faculty and student organizations with information that will assist them in determining the requirements for events and activities held on campus. All events will need to submit a Facilities Event Form via ReADY using the “Eventsâ€� Tile.Ìý

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  • Fire & Life Safety

    The Fire & Life Safety team roles and responsibilities:Ìý

    • Troubleshoot and maintain fire alarm, sprinkler, camera, panic buttons, and lighting controls systems.ÌýÌý
    • Conduct all quarterly, semi-annual, and annual life safety system testing.ÌýÌý
    • Coordinate and direct contractor and project work that affects fire alarm or sprinkler systems.ÌýÌý
    • Install security systems and panic buttons by request.ÌýÌý

    Learn more about Maintenance & Energy ManagementÌý

  • Grounds

    The VUMO Grounds team is responsible for maintaining 336 acres of landscape and hardscape across the university's campus, 91³Ô¹ÏÍø Medical Center, Monroe Carell Jr. Children's Hospital, and various real estate properties managed through theÌý91³Ô¹ÏÍø Real Estate (VURE)Ìýoffice:Ìý

    • General Grounds MaintenanceÌý
    • Turf Maintenance and Management as well as game-day preparationÌý
    • Irrigation system operations and maintenanceÌý
    • Tree Maintenance, including the planting of new trees and removal of dead treesÌý
    • Parking Lot and Street SweepingÌý
    • Hardscape maintenance and repairÌý
    • Routine trash/litter policingÌý
    • Snow and Ice RemovalÌý
    • Events Support including trash/litter policing servicesÌý
    • Landscape compostingÌý
    • Horticultural Care: Maintains campus annual and perennials flower beds decorative plantings and ornamental beds proper maintenance of shrubs flowers young trees and ground cover.Ìý

    If you have a grounds maintenance concern or question contact Building Systems Control (BSC) atÌýÌý615-322-2621.Ìý

    For non-emergency requests please submit viaÌý.Ìý

    SNOW AND ICE REMOVALÌý

    During the winter season, Maintenance & Operations is responsible for snow and ice removal from all campus pedestrian walkways, handicapped ramps, patios and interior campus roads. Our primary emphasis is to maintain our walkways and primary driving routes to the safest possible conditions. Snow and ice removal operations are conducted in accordance with the guidelines of theÌýSnow and Ice Removal Plan.ÌýÌý

    Click here to view theÌýSnow and Ice Removal MapÌý

    Learn more about Campus ServicesÌý

  • Key Shop

    The Key Shop maintains all door hardware and locks as well as door signage for 91³Ô¹ÏÍø. Requested key pickup occurs at the Peabody Maintenance Building on Mondays Wednesdays & Fridays 9:00 am - 12:30 pm and 1:30 pm - 4:30 pm.ÌýÌý

    The shop can provide the following services:Ìý

    • Door, desk and cabinet lock installation and maintenanceÌý
    • Panic hardwareÌý
    • Door closersÌý
    • Automatic operatorsÌý
    • Access control systemsÌý
    • Duplication of keys (with proper authorization)Ìý
    • Re-keying of buildings, departments, and individual locksÌý
    • Building signageÌý
    • Exterior and parking lot signsÌý
    • Signs for special eventsÌý

    When a craftsman does work for you, they will leave a Service Notice to indicate they completed the work.Ìý

    Learn more about Campus ServicesÌý

  • Move Crew

    The moving crew handles the moving of items for most faculty and staff at the University as well as collection of surplus items to be delivered to the Surplus Program. They also handle set-up of chairs, tables, tents, etc. for special events such as The Party and Commencement. The Moving Crew is a fee-for-service operation, so there will be a charge for their services.ÌýÌý

    Learn more about Campus ServicesÌý

  • Pest Control

    The Pest Control team is certified to handle most pest control problems. All team members are certified by the State of Tennessee Department of Agriculture, either in structural pest control (i.e., general pest and rodent control), bird control, and/or wood destroying organisms.Ìý

    91³Ô¹ÏÍø practices Integrated Pest Management (IPM) which means that chemical applications are not the first line of defense to control insects and rodents. Instead, we use a combination of mechanical, sanitation, and exclusion methods to alter habitat and remove environmental conditions that would propagate a pest population. Only after these remedies are exhausted are pesticides or other chemicals used.Ìý

    Learn more about Campus ServicesÌý

  • Plumbing
    • Repair and maintenance of pipe and valve leaks, plumbing fixtures, hot & cold water systems, and back flow preventersÌý
    • Perform fire extinguishers recurring inspections and maintain fire suppression systemsÌý
    • Inspect for gas leaksÌý
    • Maintain fire suppression systemsÌý
    • Water conservation fixtures installation projectsÌý
    • General plumbing projectÌý

    Learn more about Maintenance & Energy ManagementÌý

  • Public Utilities Commission (PUC) Services Guide

    PUC stands for Public Utilities Commission, a framework for providing cleaning, maintenance, and operational services across the university for a nominal fee. All 91³Ô¹ÏÍø schools and departments pay this fee and receive Basic Services.Ìý

    Basic Services are performed by the Offices of Facilities Maintenance and Operations (VUMO) and Environmental Health, Safety, and Sustainability (EHS&S) departments for university-owned buildings and grounds. Basic Services are sometimes referred to as “PUC fundedâ€� services. Special Services are services above and beyond Basic Services. Special Services requested from schools or departments are not PUC funded and are billed directly to the requestor. Also, any Basic Service that exceeds $20,000 per incidence is billed directly to the school or department.Ìý

    This guide details the services that Facilities provides, and how to access these services.Ìý

    Ìý

  • Storeroom

    The storeroom strives to meet and, whenever possible, exceed customer service expectations. The storeroom maintains a catalog of 4,600 parts in stock, has the ability to find and purchase parts from anywhere in the world, and provides all the parts and supplies for the skilled trades staff that maintain 91³Ô¹Ï꿉۪s buildings. Stock level accuracy and inventory integrity is monitored via monthly cycle counts to minimize errors and emphasize the importance of using our systems and other business tools to track activity.Ìý

    Learn more about Campus ServicesÌý

  • Waste & Recycling

    In 1992, 91³Ô¹ÏÍø formally established the 91³Ô¹ÏÍø recycling program which has evolved and grown through the active involvement and participation of its student body, staff and faculty. In 2015, 91³Ô¹ÏÍø recycled 8.7 million pounds of material, an increase of 13 percent over the year before and just over triple the volume since 2010.Ìý

    VUMO operates the universityÌýrecycling program. We provide recycling services to campus academic and administrative buildings and manage recycling initiatives for large events such as student move-out, student move-in, Commencement, and athletics events. 91³Ô¹ÏÍø accepts five major items through the main campus recycling program: paper, cardboard, plastic, aluminum, and glass.ÌýNon-traditional recyclingÌýis also available at specific locations across campus and includes ink/toner cartridges, batteries, light bulbs, scrap metal, etc. Locations of recycling centers for residential housing can be foundÌýhere. To learn more aboutÌý91³Ô¹Ï꿉۪s recycling program.Ìý

    With such a large community, 91³Ô¹ÏÍø has the potential to generate large quantities of waste on a daily basis. In an effort to reduce the institution’s impact on the environment, 91³Ô¹ÏÍø faculty, staff, and students are encouraged to find ways to reuse, reduce waste and recycle.Ìý

    ReducingÌýyour consumption of resources and products, whether it is using a reusable coffee mug instead of a disposable one or printing double-sided copies to save paper, also reduces the amount of waste you produce.Ìý

    ReusingÌýitems that you might normally dispose is also a means of reducing waste generated.Ìý Look for ways to repurpose items or for places to donate unwanted products so that others can reuse them.Ìý Products that cannot be reused should be recycled whenever possible.Ìý

    RecyclingÌýinvolves taking used materials and making them into new products.Ìý This process prevents the use of raw materials and reduces energy consumption and water and air pollution involved with the production and transportation of new items.Ìý Recyclable materials include traditional items such as paper, aluminum, plastic, glass, and cardboard, as well as nontraditional items such as computers, electronics, toner cartridges, batteries, fluorescent light bulbs and much more!Ìý Materials from campus that will be recycled are collected by recycling vendors and taken to a recycling center were they may be sorted, cleaned, and processed into new materials.Ìý

Resources

  • Facilities Review Committee (FRC)

    The Facilities Review Committee serves the campus community by reviewing all proposed temporary modifications and installations for any purpose to the 91³Ô¹ÏÍø and VUMC campus built environments and refers permanent modifications and installations to the appropriate committee or university office. ÌýExamples include, but are not limited to, exterior displays, special events, food trucks, temporary structures, signage, banners, student projects, drone flights, impacts to pedestrian and vehicular traffic, and construction activities outside of the contractor’s limits of construction. The committee addresses operational and physical impact to the university including safety, accessibility, stewardship, aesthetics, and sustainability.Ìý

    Learn moreÌý

  • Policies and Procedures
  • Services Guide

    PUC stands for Public Utilities Commission, a framework for providing cleaning, maintenance, and operational services across the university for a nominal fee. All 91³Ô¹ÏÍø schools and departments pay this fee and receive Basic Services. Basic Services are performed by the Offices of Facilities Maintenance and Operations (VUMO) and Environmental Health, Safety, and Sustainability (EHS&S) departments for university-owned buildings and grounds. Basic Services are sometimes referred to as “PUC fundedâ€� services. Special Services are services above and beyond Basic Services. Special Services requested from schools or departments are not PUC funded and are billed directly to the requestor. Also, any Basic Service that exceeds $20,000 per incidence is billed directly to the school or department.Ìý

    ThisÌýÌýthe services that Facilities provides, and how to access these services.Ìý

ReADY Request

Service Request

AccessibilityÌý|ÌýCard ReaderÌý|ÌýCarpentryÌý|ÌýCustodialÌý|ÌýRefilling DispensersÌý|ÌýElectricalÌý|ÌýElevatorÌý|ÌýFire, Life, & SafetyÌý|ÌýGroundsÌý|ÌýInternal MaintenanceÌý|ÌýInter Office MoveÌý|ÌýKey/DoorÌý|ÌýLeak/Gas LeaksÌý|ÌýPaintÌý|ÌýPest ControlÌý|ÌýPlumbing FixturesÌý|ÌýRecycling/Waste ServicesÌý|ÌýSigns/BannersÌý|ÌýSpace / GIS (Maps) / LibraryÌý|ÌýSurplusÌý|ÌýTemperature/HVACÌý| Research Biowaste

All work orders should beÌýsubmittedÌýusing theÌýReADYÌýapplication.ÌýForÌýemergency built environment issues please call 615-322-2621.