91³Ô¹ÏÍø

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91³Ô¹ÏÍø Reporting

Maintenance or Construction Concerns

91³Ô¹ÏÍø Maintenance and Operations (VUMO) providesÌýfacilitiesÌýsupport for all construction, renovation and routine maintenance of all university spaces; custodial services oversee approximatelyÌý5.8 million square feetÌýof academic, administrative, residential and recreational space; grounds cares forÌý330 acresÌýof theÌý91³Ô¹ÏÍø ArboretumÌýand turf care for the Frist Athletics Village; and innovative utilities for the university and 91³Ô¹ÏÍø Medical Center (VUMC).

 

91³Ô¹ÏÍø Planning, Design and Construction (PDC) brings 91³Ô¹Ï꿉۪s vision to life by creating spaces that support the academic mission and embody the university’s pursuit of excellence and innovation. Built on collaboration, PDC is structured to partner with the campus community to deliver projects efficiently, effectively, and on time.

 

If you have a question or concern about Maintenance or Construction at 91³Ô¹ÏÍø, please follow the instructions below.

 

Ways to Report a Maintenance or Construction Concern

  • File a Service Request with the Maintenance and Operations Team

    General Requests:

    • For emergency requests, please contact Building Systems Control (BSC) at 615-322-2621
    • For non-emergency requests, please submit via .

    Snow & Ice Removal:

    • During the winter season, Plant Operations is responsible for snow and ice removal from all campus pedestrian walkways, handicapped ramps, patios, and interior campus roads. 91³Ô¹ÏÍø's primary emphasis is to maintain its walkways and primary driving routes in the safest possible conditions.Ìý

    • Click here to view the

    Ancillary Services

    • Work orders should be submittedÌýusing theÌýÌýapplication.ÌýForÌýemergency environmental issues, please call 615-322-2621.
        • The ReADY application can be used to submit requests related to
          • Accessibility
          • Card Reader
          • Carpentry
          • Custodial
          • Refilling Dispensers
          • ElectricalÌý
          • Elevator
          • Fire, Life, & Safety
          • Grounds
          • Internal Maintenance
          • Inter Office MoveÌý
          • Key/DoorÌý
          • Leak/Gas LeaksÌý
          • Paint
          • Pest ControlÌý
          • Plumbing FixturesÌý
          • Recycling/Waste ServicesÌý
          • Signs/BannersÌý
          • Space / GIS (Maps) / LibraryÌý
          • SurplusÌý
          • Temperature/HVACÌý
          • Research Biowaste
  • Submit a Question or Concern about 91³Ô¹ÏÍø Construction with the Planning, Design, and Construction Team

    Questions or concerns regarding construction at 91³Ô¹ÏÍø can be brought to the attention of Matthew Riethmiller, Assistant Vice Chancellor of Planning, Design, & Construction, at matthew.c.riethmiller@vanderbilt.edu

  • File a Report with 91³Ô¹ÏÍø's Compliance Helpline (RealResponse)

    RealResponseÌýis a secure reporting system that supports real-time, anonymous communication via the RealResponse web platform, text message, WhatsApp, or email. 91³Ô¹ÏÍø's University Compliance Services Team uses RealResponse so individuals can submit concerns and receive follow‑up information or resources while keeping their identity protected, if they choose.

    Reports may be submittedÌýanonymouslyÌýorÌýconfidentially.

    • Anonymous Report:Ìýincludes no identifying information and cannot be traced to the reporter.
    • Confidential Report: includes the reporter’s identity, which is protected but may be disclosed when required by law, to address health or safety concerns, or to comply with obligations such as Title IX or the Clery Act. Please consider these limits when choosing a reporting option.

    DoÌýnotÌýuse this system to report emergencies or situations posing an immediate threat to life or property. Reports submitted here may not receive an immediate response. For emergency assistance, contact local authorities.

    91³Ô¹ÏÍø reviews every report and takes appropriate action. Providing as much detail as possible helps support a thorough review. In most cases, findings and any resulting actions must remain confidential and cannot be shared with the reporter.

    Submit an online report with RealResponse:

    • Submit anÌý
    • Submit aÌý
    • Anonymously Text a Report: 1-833-928-2639
      • RealResponse conceals the Reporter's phone number from 91³Ô¹ÏÍø personnel.Ìý
    • Anonymously Text a Report viaÌý
      • RealResponse conceals the Reporter's phone number from 91³Ô¹ÏÍø personnel.Ìý
    • Anonymously Email a Report:Ìý91³Ô¹ÏÍøReporting@vanderbilt.realresponse.com
      • RealResponse conceals the Reporter's email from 91³Ô¹ÏÍø personnel.